Scott Fairchild

Management Kudos

Often we head off for the holidays and think that it is the last we will hear from work until we return, refreshed and ready to start a new year. Alas, all too often this is not the case in Practice – and I am often calling my team to ask for help to resolve critical issues. For whatever reason it seems to be only them that can resolve an issue. I am fortunate to have such an accommodating team – regardless of when I text or call – I hear back from them and for the most part – they are on the call within 15 minutes and working through the issues helping to find the solution.

I would like to call out Scott Fairchild, who jumped on a call ten minutes after I contacted him when <Client> was requesting escalation to a Sev 1 issue and getting very upset that they could not deploy their software. I texted Scott when he was enjoying down time with his family and he immediately joined the call – suggesting that the issue had probably occurred because an incorrect serial number had been added to the database. His diagnosis proved correct and he was able to work with the team to resolve the issue. Had Scott not made himself available, the issue would have been escalated and we would likely have taken longer to get to a resolution – damaging client confidence in the process.

I tend to take the team for-granted – just expecting that they will be there whenever I need them – and that they will step up and resolve any issue that occurs. I suppose I think of them as Super Heroes – especially Scott – who has taken numerous courses to become expert in many different MS technologies and scripting – doing whatever is necessary to deliver a workable solution for the client. They are very good natured about it – and very accommodating – but I do know that they would all like things to be a little calmer.

I want to thank Scott for always stepping in – for being very accommodating and for making things work. He is the ultimate Mr Fixit – the guy who can figure out what is required to make a solution work – the one who can script almost anything – despite not being a programmer – and who seems to be Superman when it comes to learning new technologies. He is a great asset to the team and always willing to tell us what we have done wrong and what we need to do in order to fix it. We need more like Scott – willing to go out of his way to do his job – and willing to step in where others fail to do theirs…. Without complaint ( well too much ) and without hesitation. I am privileged to have him in the team and look forward to yet another year of great success.

Thanks Scott – I appreciate your always being there in my hour of need – and I wanted to give the rest of the team the chance to say thanks as well.